Privacy Policy

Welcome to NEXA Cleaning.

We respect your privacy and are committed to protecting the personal information of every visitor to our website. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have regarding your personal information.

By using our website or submitting information through any form on the website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

While using our website, we may collect the following information.

Personal Information

• First and last name
• Phone number
• Email address
• Service address
• City
• State
• ZIP Code
• Preferred cleaning date and time
• Cleaning service type
• Number of bedrooms
• Number of bathrooms
• Additional services
• Comments or notes provided by you

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• Time spent on the website
• Website interaction data

We use your information solely to:

• Provide instant cleaning estimates
• Schedule and confirm appointments
• Respond to your inquiries
• Contact you regarding your booking
• Improve our services
• Analyze website performance
• Prevent fraud and abuse
• Comply with applicable legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

If you voluntarily provide your phone number and consent to receive communications, we may use it to:

• Confirm appointments
• Send cleaning reminders
• Notify you about schedule changes
• Respond to customer support requests

You may opt out of SMS communications at any time by contacting us or replying STOP, where supported.

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Improve user experience
• Analyze website traffic
• Measure advertising performance
• Enhance website security

You may disable cookies through your browser settings, although some website features may no longer function properly.

Our website may use trusted third-party services, including:

• Google Analytics
• Google Maps
• Google reCAPTCHA
• Meta Pixel (Facebook)
• Microsoft Clarity
• Supabase (database and secure data storage)

These services may collect technical information according to their own privacy policies.

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain booking history
• Comply with legal obligations
• Resolve disputes
• Protect our legitimate business interests

When no longer required, your information will be securely deleted or anonymized.

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw your consent where applicable
• Request information about how your data is used

To exercise these rights, simply contact us using the information below.

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

Any updates will become effective immediately upon publication on this page.